Privacy Policy

1. Information we collect

We collect information you provide when creating an account, placing an order, or contacting us, including:

• Name, phone number, email address, and delivery address
• Order details, payment method preference (Cash on Delivery), and order history
• Account credentials if you register or sign in with Google
• Wishlist and cart items stored in your browser

2. How we use your information

We use your information to:

• Process and fulfill orders, including Cash on Delivery delivery
• Verify orders via WhatsApp or phone when required
• Provide customer support and respond to inquiries
• Improve our website, catalog, and shopping experience
• Send order-related updates (not marketing unless you opt in)

3. Sharing of information

We do not sell your personal information. We may share limited data with trusted service providers only as needed to operate our business, such as courier partners, messaging platforms used for order verification, and hosting or authentication providers that power this site.

4. Cookies and local storage

We use browser storage (such as local storage) to keep your cart, wishlist, and theme preferences. Authentication cookies or sessions may be used if you sign in. You can clear this data in your browser settings, though doing so may reset your cart or wishlist.

5. Data retention

We retain order and account information for as long as needed to fulfill orders, meet legal or accounting requirements, and resolve disputes. You may request deletion of your account data by contacting us, subject to any records we must keep by law.

6. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal data. To make a request, contact us using the details below.

8. Children’s privacy

Our store is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of the site after changes means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or your data, please contact PEHNOO through the phone number or WhatsApp channel used for order verification, or via the contact details shown at checkout.