Refund Policy

1. Eligibility for returns

You may request a return or exchange within 7 days of delivery if the product is unused, in its original packaging, with all tags attached, and in resaleable condition.

• Wrong size or style shipped due to our error
• Damaged or defective item received
• Significant difference from the product description or images

2. Non-returnable items

The following are not eligible for return or refund:

• Items worn outdoors, damaged by the customer, or washed
• Products returned without original packaging or tags
• Sale, clearance, or final-sale items marked as non-returnable
• Orders cancelled after dispatch when the customer refuses delivery without a valid reason (courier fees may apply)

3. How to request a return or refund

Contact us via WhatsApp or phone within 7 days of delivery with your order ID, photos of the product and packaging, and a short description of the issue. Approved returns will receive pickup or drop-off instructions.

4. Inspection and approval

Returned products are inspected before a refund or exchange is approved. If the item does not meet return conditions, we may decline the request and arrange to send the product back to you.

5. Refund method (Cash on Delivery)

Because most PEHNOO orders are paid Cash on Delivery, approved refunds are typically issued by bank transfer, JazzCash/Easypaisa, or another method we agree with you after verification. Please allow 5–10 business days after we receive and approve the returned item.

6. Exchanges

Subject to stock availability, we may offer an exchange for a different size of the same product. If the replacement costs more, you pay the difference; if less, we refund the difference using the method above.

7. Shipping fees

If the return is due to our error or a defective product, return shipping is covered by PEHNOO. For size-change or preference-based returns, shipping and courier charges may be deducted from the refund or charged separately.

8. Order cancellation before delivery

You may cancel an order before it is dispatched or before WhatsApp verification is completed. Once the order is with the courier, cancellation depends on courier rules and may incur return-to-origin charges.

9. Contact

For refund or return requests, contact PEHNOO with your order ID through the WhatsApp or phone channel used for order confirmation.